If you ggetting the error "Unable to fetch the cPanel user file " while modifying account through WHM >> Modify Account then in order to get this issue resolved follow the steps:
Please log into root SSH on the machine and do the following:
Here replace username with the cPanel username. The correct permissions on the file should look like the following
If the permissions are correct then check inside the file, the USER=username entry should have the username of that user. Some 3rd party plugins modify the username by appending .sometext to the end of the username. This can cause cPanel to be unable to read the user's file.
Please log into root SSH on the machine and do the following:
cd /var/cpanel/users
ls -lah username
cat username
Here replace username with the cPanel username. The correct permissions on the file should look like the following
-rw-r----- 1 root username 596 Jun 8 14:03 username
If the permissions are correct then check inside the file, the USER=username entry should have the username of that user. Some 3rd party plugins modify the username by appending .sometext to the end of the username. This can cause cPanel to be unable to read the user's file.
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